On May 19, 2026, Immigration, Refugees and Citizenship Canada (IRCC) announced the launch of a major online survey targeting clients who used an immigration or citizenship representative, or received advice on their application during 2025. The survey is part of IRCC's ongoing commitment to improving the quality, transparency, and accountability of immigration representation across Canada.

If you have recently gone through an immigration or citizenship process — whether through a consultant, lawyer, or other representative — this survey is your opportunity to have your voice heard at the highest level of Canada's immigration system.

Why This Survey Matters

Canada's immigration system handles millions of applications every year. The quality of advice and representation that applicants receive can make the difference between a successful application and a devastating rejection. IRCC's Client Experience Survey is a rare and direct opportunity for applicants to tell the government — in their own words — what worked, what did not, and where improvements are needed.

When you participate, your response contributes to systemic change. It helps IRCC identify patterns of poor representation, highlight consultants who are excelling, and design better safeguards for future applicants — especially those who are most vulnerable.

What the Invitation Email Will Include

How Does This Affect You as an Immigrant or Applicant?

If you are one of the 300,000 clients selected to receive this survey, participating takes just 11 minutes and costs nothing — but the impact of your feedback can be felt by thousands of future applicants who go through the same process after you.

More broadly, this survey reflects Canada's ongoing commitment to holding immigration representatives to a higher standard — a commitment that is especially important following the new CICC regulations announced in May 2026, which strengthen oversight of all registered immigration consultants in Canada.

For those who have not yet used an immigration consultant or representative, this is also a powerful reminder of why choosing the right, registered professional matters so deeply. The feedback collected through this survey will directly shape how Canada regulates and improves representation for all future applicants.

Work With a Consultant You Can Trust

The very existence of this survey underscores how important it is to work with a registered, trustworthy immigration consultant from the very beginning of your journey. A bad experience with a representative can cost you time, money, and your immigration future. A great experience — like the ones our clients consistently report — sets you up for success.

At Stanstead Immigration Services (SIS), our CEO and founder Humera Khan (CICC No. R711918) leads a team of regulated professionals who have helped over 4,900 clients navigate Canada's immigration system with transparency, care, and outstanding results.